Requirement of starting a small business

In order to use the platform, the system and equipment policy, must be met. We will give details on computer, headset, phone, Internet and equipment that is compatible with the platform. Certain client programs may have additional requirements. Prior to selecting a client program, you will have access to the Opportunity Announcement which details any additional requirements above and beyond the ones listed.

PC Requirements

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• Depending on what client program an agent chooses to service, the use of the Arise Secure Desktop (ASD) may be required. Additional details on the ASD can be found on page 7 of the System & Equipment Policy.

Please note: These requirements are minimum requirements for use of the platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.

Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.

Mac Requirements

• Macs must have an Ethernet port
• MacBook Air and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of Windows (please see System and Equipment Policy for acceptable Windows operating systems) MUST be installed. Please note that Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

Please note: These requirements are minimum requirements for use of the platform only. Certain client programs may have increased, or additional, requirements. Please review all Opportunity Announcements carefully for details regarding such requirements.

Accessories, Software And Internet/Phone Service Providers

ASD (Arise Secure Desktop)

The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a business will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the platform to service a client program.

Not all client programs require the use of an ASD so it is recommended that an agent review the review the Opportunity Announce in detail to see if an ASD will be needed.

• If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent.
• Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.

The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC

AVG (Arise Virtual Gateway)

AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing.

Service Partners and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number.

• Service Partners and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long-distance service plans are recommended and available from most carriers to avoid per-minute charges.

• A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.

Please be sure to review the Opportunity Announcement in detail to see if AVG is required on the client program you select.

PC Scan – Passed/Failed…What Does It Mean?

This check determines if your computer meets the unique technical requirements that you must meet in order to use client-required software to service the opportunity you are enrolling in.

IMPORTANT: This check can be performed with only a computer running Microsoft Windows and either Microsoft Internet Explorer or Google Chrome browser.

What do you need to do before running the PC Scan?
• Close all other applications start from a fresh system reboot
• Clear cache/cookies
• Try a different browser
• Reboot modem/router
• Ensure hard wired and network is not in use by other devices for best results
• PC Scan does not run on a Mac

What does it mean if you failed one or more of the specifications and what do you need to do you need to do to correct the failing result(s)?

• CPU – The PC’s processor is not compatible and cannot be used to contract with the platform. You will need a computer with a supported processor (CPU), see page 4.

• Internet Download Speed – As speeds can fluctuate at times, please try to reboot your modem/router and test again.

• Internet Upload Speed – As speeds can fluctuate at times, please try to reboot your modem/router and test again.
o If you are not getting the minimum required upload/download speeds, you will need to contact your Internet Service Provider to upgrade.

• Network Latency Max – Ensure you are on hard-wired connection via Ethernet and not WiFi. Reboot the modem/router and try again.
o Contact your Internet Service Provider for further assistance with latency.

• OS – Your operating system (OS) is not compatible with the Arise Platform. You will need to update your computer with a supported OS, please see page 4 for supported operating systems.

• RAM – The RAM on your computer is not supported. The PC’s RAM can be upgraded. (Additional RAM added to the system) without any issue. You may need to contact a local technician for upgrading your RAM.
o You will need a computer with additional RAM or reach out to a local computer technician for assistance with upgraded the RAM on your current PC.

please use referral: Wulfpacke Industries, Inc.ID# 1383011 when you sign up