Refund and Cancellation Policy

Certification Course Refund Policy 

The following schedule applies for all cancellations:

No refund requests will be honored after an agent has enrolled in a certification course.

Once enrolled, fees paid cannot be transferred between opportunities.

No refunds will be given if the agent is not able to complete certification or fails to certify.

 Cancellation Policy

The platform reserves the right to cancel any certification course for any reason at any time. For courses canceled by the platform, all certification fees will be refunded. Every effort will be made to reschedule a certification course.

Misrepresentation Policy

It is expected that the agents enrolled in a client certification course will attend as scheduled, perform their own work on all assignments and take exams with honor, integrity, and professionalism. The platform has a zero tolerance for cheating and unethical behavior. This includes but is not limited to (1) someone other than the enrolled agent attending a certification course on his or her behalf; (2) publishing, in any manner, whether written or oral, course materials, work, assignments, projects, exam questions, or results; or (3) the performance or submission of assignments or exams that is not the work of the enrolled agent.

The decision as to whether an agent has engaged in cheating or other unethical behavior is at the sole discretion of the platform. Any agent so engaged will be immediately dropped from the client certification course.

Any unethical behavior may be grounds for permanent removal from the platform.